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General terms and conditions

1) GENERAL TERMS & CONDITIONS (SERVICES)

1. General information

This website, www.maxitaxispain.com (the “Website”), is owned and operated by Pablo Sebastián Zapata, Tax ID X4365706F, with registered address in Alicante, Spain.

These General Terms & Conditions (the “Terms”) govern access to and use of the Website and, where applicable, the booking of taxi transportation services provided by MaxiTaxi Spain.

By accessing, browsing, or using the Website, and/or by requesting or booking a service through it, the user (“User”) agrees to be bound by these Terms, as well as our Legal Notice, Privacy Policy, and Cookie Policy. If the User does not agree, they must not use the Website.

MaxiTaxi Spain may update these Terms at any time. The Terms in force at the time the User requests or books a service will apply.

2. User obligations and permitted use

By using the Website, the User agrees to:

  • Provide truthful, accurate information and not impersonate any other person.
  • Use the Website for lawful purposes and in accordance with these Terms.
  • Refrain from using the Website to distribute unlawful, harmful, or infringing content.
  • Not introduce viruses, malware, or any code designed to disrupt or damage the Website, systems, or users.

The User shall be responsible for any damages or losses caused by misuse of the Website, to the extent permitted by law.

3. Service area

The Website is intended primarily for Users located in Spain. MaxiTaxi Spain makes no representation that the Website complies with the laws of jurisdictions outside Spain. Accessing the Website from other locations is at the User’s own initiative and risk.

4. Booking process

Users may request and/or book services through the Website using the methods made available.

Typically, the User will:

  • Complete the booking/contact form and specify the service requested (e.g., pickup location, destination, date/time, passengers, luggage, special requirements).
  • Receive follow-up from MaxiTaxi Spain to confirm details, availability, and provide the final price and service conditions.
  • Confirm the booking under the conditions provided.

By confirming the booking, the User acknowledges they have reviewed and accepted any specific conditions communicated for that service.

MaxiTaxi Spain may store communications and booking-related records as evidence of transactions, in accordance with applicable data protection laws and our Privacy Policy.

5. Prices, taxes, and payment

Prices are displayed in Euros (€) and, where stated, include applicable taxes.

Prices may change at any time; however, changes will not affect bookings already confirmed, unless the User requests modifications or additional services.

Accepted payment methods: cash and debit/credit card (where available for the specific service).

6. Service delivery and changes

MaxiTaxi Spain will provide the booked service at the agreed time and place.

If, for reasons attributable to MaxiTaxi Spain, the service cannot be delivered as scheduled, MaxiTaxi Spain will contact the User as soon as reasonably possible. The User may choose to:

  • Reschedule the service (subject to availability), or
  • Cancel the booking.

A booking confirmation is not an invoice and is not, by itself, proof of payment.

7. Right of withdrawal (cancellation/withdrawal)

The User acknowledges that, under applicable consumer law, the right of withdrawal may not apply to certain services, including transportation services scheduled for a specific date or period, and/or services that have been fully performed, in accordance with applicable legislation.

8. Intellectual property

All intellectual and industrial property rights in and to the Website and its contents are owned by MaxiTaxi Spain or its licensors. All rights reserved.

No content may be reproduced, distributed, or made publicly available for commercial purposes without prior written authorization.

9. Liability

MaxiTaxi Spain does not guarantee uninterrupted availability of the Website and shall not be liable for interruptions due to force majeure, maintenance, technical failures, or causes beyond its reasonable control.

To the maximum extent permitted by law, MaxiTaxi Spain shall not be liable for indirect, incidental, or consequential damages arising from the use of the Website.

Nothing in these Terms excludes or limits liability where such limitation is not permitted by law.

10. Governing law and jurisdiction

These Terms are governed by Spanish law. Any disputes shall be submitted to the Courts and Tribunals of Alicante, Spain, to the extent permitted by applicable law (including mandatory consumer protection rules).

2) COOKIE POLICY

MaxiTaxi Spain informs Users about the use of cookies on this Website, in accordance with applicable law.

1. What are cookies?

Cookies are small files stored on your device when you visit certain websites. They help the Website function properly and can also be used to analyze usage and improve the User experience.

2. Types of cookies

Depending on configuration and the services used on the Website, cookies may include:

  • Strictly necessary cookies: required for the Website to function.
  • Preference cookies: remember your settings (e.g., language).
  • Analytics cookies: help us understand how the Website is used.
  • Marketing cookies (if used): help measure and improve advertising effectiveness.

3. How to manage cookies

You can allow, block, or delete cookies through your browser settings. Please note that disabling cookies may affect the Website’s functionality.

4. Consent

Where required, the Website will request your consent before placing non-essential cookies. You can change your preferences at any time via the cookie settings (if enabled) or via your browser.

3) PRIVACY POLICY (DATA PROTECTION)

This Privacy Policy explains how MaxiTaxi Spain collects and processes personal data when you use the Website or contact/book services.

1. Data controller

MaxiTaxi Spain
Owner: Pablo Sebastián Zapata
Tax ID: X4365706F
Registered address: Alicante, Spain

2. Personal data we may collect

Depending on how you use the Website, we may collect:

  • Identification data: name and surname.
  • Contact data: phone number, email address.
  • Booking data: pickup location, destination, date/time, number of passengers, luggage, special requests.
  • Communication data: messages sent via forms, email, or other channels.
  • Technical data: basic browsing data and cookie-related data (see Cookie Policy).

3. Purposes of processing

We process personal data to:

  • Manage inquiries and communications.
  • Provide quotes and confirm bookings.
  • Deliver the requested transportation services.
  • Maintain records of bookings and customer service interactions.
  • Comply with legal obligations.

4. Legal basis

We process personal data based on:

  • Performance of a contract (to provide the requested service or manage a booking).
  • Consent (where required, e.g., certain cookie categories).
  • Legitimate interests (e.g., customer service quality, preventing fraud), where applicable and balanced against your rights.
  • Legal obligations (e.g., tax/accounting requirements where applicable).

5. Data retention

We will retain personal data only for as long as necessary for the purposes described above and to comply with applicable legal obligations.

6. Data sharing

We do not sell personal data. We may share data only when necessary to:

  • Provide the service (e.g., operational communications related to the booking), and/or
  • Comply with legal obligations, and/or
  • Work with service providers (e.g., website hosting), under appropriate data processing agreements where required.

7. International transfers

If any service providers process data outside the European Economic Area, appropriate safeguards will be implemented as required by applicable law.

8. Your rights

You may have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request erasure (“right to be forgotten”), where applicable.
  • Restrict processing.
  • Object to processing, where applicable.
  • Data portability, where applicable.
  • Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us using the contact details provided on the Website.

9. Complaints

You also have the right to lodge a complaint with the competent data protection authority (in Spain, the AEPD) if you believe your data protection rights have been violated.

10. Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.